Returns & refunds policy

At Avery Oxford we want you to love what you ordered. If something isn't quite right, we're here to help.

Your legal right to cancel

When you buy from us online, UK consumer law gives you the right to cancel your order within 14 days of receiving your items, without giving any reason. If you cancel within this period, we refund everything you paid, including the cost of standard delivery.

Our 30-day returns promise

On top of your legal rights, you can return any item for a refund or exchange within 30 days of delivery.

Returns eligibility

To be accepted, items must be:

• unworn, unwashed and in the condition you received them (trying them on as you would in a shop is fine);
• returned with all tags and the original packaging.

We cannot accept items that are damaged through wear, misuse or improper care.

How to return

1. Email info@averyoxford.uk with your order number, the item(s) and the reason for the return.
2. We reply within 2 working days with your return address and instructions. Please do not send items to the sender address on your parcel – it is not our returns address.
3. Send your parcel with a tracked service and keep proof of postage until your refund arrives.

Return shipping

Return postage is paid by the customer, unless the item is faulty, damaged or not what you ordered – in that case we cover it. Returns are processed at our partner warehouse outside the UK, so return postage may cost more than a UK-to-UK return.

Exchanges and store credit

Instead of a refund you can choose an exchange (for example a different size) or store credit worth 10% more than the value of your item. If the item you want in exchange is unavailable, we will refund you instead. A refund is always available if you prefer it.

Refunds

Once your return has been received and checked, we refund you to your original payment method within 14 days. Depending on your bank, it can take a further 5–10 working days to appear.

Faulty or incorrect items

If your item arrives faulty, damaged or incorrect, contact us within 30 days of delivery with clear photos. We will send a free replacement or give you a full refund, including postage. This does not affect your rights under the Consumer Rights Act 2015.

Sale items and post-purchase offers

Sale items can be returned on the same terms. Any offer you accept after checkout is a separate purchase and follows this same policy.

Your statutory rights

This policy is in addition to, and does not affect, your statutory rights under UK consumer law.