Shipping information

1. Where we deliver

We deliver to addresses in England, Scotland, Wales and Northern Ireland.

2. Cost

Standard tracked delivery is free on all UK orders.

3. Processing time

Orders are processed within 1–2 working days, Monday to Friday, excluding UK bank holidays. Orders placed at the weekend are processed on the next working day.

4. Delivery time

After dispatch, delivery usually takes 7–12 working days. Delivery times are estimates and start from the date of dispatch, not the date of order. Your items are dispatched from our partner warehouse.

5. Tracking

As soon as your order is dispatched, we email you a tracking number and link. Please also check your spam folder.

6. Duties and fees

If a carrier ever asks you for a fee on delivery, please do not pay it and contact us first.

7. Address changes

Please check your address before ordering. If you need to change it, email us as soon as possible – we can only change it before your order is dispatched.

8. Late, lost or damaged parcels

If your parcel has not arrived within 17 working days of dispatch, or arrives damaged, email us with your order number and tracking reference. We will investigate with the carrier and send a replacement or a full refund.

9. Contact

Email: info@averyoxford.uk
Address: Gustavo Costa, Avenida Mário Soares, 32, 9000-783 Funchal, Madeira, Portugal